Shipments and returns
DELIVERY
DELIVERY
In mainland France
Delivery is free for orders over 200euros, in France, to your home or to a relay point (3 to 5 working days).
If you live in Paris, you can also pick up your order by appointment at the showroom! To arrange an appointment, please write to us at contact@barje-paris.fr
International
Home delivery by Colissimo or Mondial Relay if your country is eligible. For all special requests, please write to contact@barje-paris.fr
RETURN
To make a request, please write to the following address: contact@barje-paris.fr
Returns are at the customer's expense and risk, by the carrier of their choice (except Mondial Relay). Returns can be made to the showroom or by post within 14 days. Products must be in their original condition (unworn). Once the return has been received, the refund/exchange will be made within 14 days.
REFUNDS
Once we have received your return, we will refund you within 15 days.
RETOUCHE
Before making a return/exchange request, are you sure that your piece wouldn't fall perfectly on your dream body after a professional alteration?
Barje will cover up to €18 of these costs to fit your new collector's item to your measurements, click on this link.
For current collections, we offer a €18 refund, and for previous collections, a €18 voucher.
Please note that a retouched part cannot be returned.
RETURN
To request a return/exchange please click on this link.
Your return or exchange request must be made within a maximum of 14 days from receipt of your order, whether at a collection point or at your home. The 14-day period begins upon delivery of the parcel and not upon collection of the parcel.
Please note that returns are free of charge for the first request. Once your return has been received, please allow 4 to 5 days for processing and validation.
Once approved by our team, you will receive your refund within 14 business days.
If an item is returned, the return shipping costs will be deducted from the refund amount.
The amount of this deduction varies depending on the country from which the return is made: €0.00 for returns from mainland France (free returns),
€9.00 from Belgium, Germany, Luxembourg, or the Netherlands,
€10.00 from Spain or Portugal, and €15.00 from Switzerland or the United Kingdom.
These fees apply to delivery to a pickup point in France.
The remaining refund amount will be issued via the payment method used at the time of purchase, within the timeframes specified in these Terms and Conditions.
Once we receive your return, please allow 7 to 10 days for processing and approval. Once approved by our team, your exchange will be shipped as soon as possible via Chronopost Point Relais to the address you provided when you requested the exchange.
Products must be returned in their original condition, new, unworn and undamaged, suitable for resale.
If you find that your product is defective, you must report it to our customer service department by selecting the return reason "defective product" via our returns platform, and by writing to us at contact@barje-paris.fr, indicating the defect.
In the event of non-compliance with these conditions, no return will be eligible for a refund or credit note.
Clothing, products and/or accessories that are damaged or incomplete (missing labels, soiled, with traces of foundation or odor, torn, holes, etc.) will not be reimbursed.
Any return made differently will not be taken into account.
The customer is responsible for the return of the product not validated for a trade-in.