Shipping policy

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries in these same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

Shipping costs are those specified when the order is finalized and are accepted when the order is validated.

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum of thirty (30) days after receipt of the order. Exceptions are orders placed for products offered as pre-orders, for which the approximate shipping date is indicated on the product page. 

Delivery times are announced in working days on the Site when the order is placed. These times include the preparation and dispatch of the order, as well as the time required by the carrier.

The Operator undertakes to dispatch the Products in accordance with the delivery times announced on each Product sheet and in the shopping basket, provided that payment for the order has not previously been refused.

However, if one or more Products cannot be delivered within the period initially announced, the Operator will send an e-mail indicating the new delivery date to the Customer.

Products will be delivered to the address indicated by the Customer at the time of ordering. It is the Customer's responsibility to check that this address is correct. The Operator cannot be held responsible if the address communicated by the Customer is incorrect, thus preventing or delaying delivery.